TELUS 3 Year Retention Request
Your Information
First Name
*
Last Name
*
Email (auto-generated)
Customer Information
Customer Name
*
Account Number / BAN
*
OPI#
*
How many voice and data lines are you looking to renew?
*
Retention Details
Reason for Retention
*
-- Select a reason --
Churn Risk
Price Complaint
Service Issue
Competitor Offer
Contract Expiry
Other
Additional Details (Optional)
Customer Segment
*
-- Select a segment --
SMB
Mid-Market (Commercial)
Enterprise
Churn Risk Level
*
-- Select risk level --
High
Medium
Low
Proposed Offer
Plan(s) to Offer
*
Sharepro 10GB
(Canada only)
Unlimited 80
(Canada only)
Unlimited 85
(Canada only)
Unlimited 90
(Can-US)
Unlimited 110
(Can-US-MEX)
Below the Line
(Churn Risks only)
Below the Line Options (at least one required)
Canada Only
Can-US
Can-US-MEX
Explore Plans
Mix
Budget Ask per Subscriber
*
-- Select the ask per subscriber --
$50
$100
$150
$200
$250
$300
$350
$400
$450
$500
$550
$600
$650
$700
$750
$800
$850
$900
This is the TOTAL WALLET per line. e.g. $500 on BYOD = a $500 bill credit; with hardware it splits — $200 hardware discount + $300 bill credit.
Special Terms / Notes (Optional)
Usage / Subscription Data
CSV File
*
📁 Click to upload or drag & drop your CSV file
Submit Request
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